Placing an order with Mobility
Depot
Thank you for visiting
mobilitydepot.co.uk.
If you require assistance, seek advice or simply wish to
place and order with us, this can be done in a
variety of ways.
-
During business hours,
there is always a helpful voice at the end of a
telephone who will gladly assist with your
enquiry. If you have a question about a product,
seek advice or simply prefer
to deal with a person rather than a shopping
cart program, then
call us
directly. We have a friendly member of staff
who'll be pleased to chat with you.
VAT Relief on a
purchase
How to place your
order and options for payment
-
Orders can be placed
by Fax. Simply
fill out our Faxed Order Form and send it
to us. As with an online order, you will receive a confirmation phone
call to check the details of your order.
-
Orders and payments can be
made by post should you prefer. Whilst you are
most welcome to use this method please be aware
that the simple mechanics of this choice often
prolongs the lead time by a few days. Payments
may also be made by Credit/Charge card or by
Bank Transfer. The choice is entirely yours.
Delivery
-
Once your order has been
fully processed it's a simple matter of awaiting
delivery. You are welcome at any time to
check the progress of your order. As a rule, an
estimated target date (and where possible - a time)
will be provided when your order is processed.
Sometimes this estimate will need to be revised.
If so, you will receive a call explaining the
revision.
Terms of Business
Your
security
You will notice,
WE DO NOT ASK YOU TO SEND CREDIT CARD
DETAILS OVER THE INTERNET. There
are good reasons for this.
Firstly, we
believe it is possible to utilise modern
technology such as the internet without
giving up good old fashioned customer
service. We offer such a service so you can talk to somebody
during the process of finalising your order.
This way you can ask any questions you might
still have and confirm items are suitable
for your purpose before paying for them.
Secondly, your
security is of paramount importance. Sending
your card details over the internet places
you at risk from fraudsters. Anything
transmitted or stored electronically can be
intercepted no matter how secure a system
claims to be. We address these issues by
speaking with everybody who places an order
hence removing the anonymity of the
'shopping cart system' and the need for
electronic transmission of your card number.
Your personal
information is not stored on a computer
which is connected to the internet and
cannot therefore be hacked. For this reason
we enjoy a premium security rating.
Furthermore, your information will never be
passed on to another party (unless we are
required to do so by Law) or used for any
purpose other than processing your order.
Our address for postal
communications and payments:
mdepot ltd
32 Padnell Road
Waterlooville
Hants
PO8 8DZ
Or, why not give us a
call, we are always delighted to hear from
you.
|
)