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| The cost of delivery is
not included in the price quoted for each product unless clearly stated.
The cost of delivery might vary according to your geographical location
but in general the following charge/s for carriage will be added to the
purchase price. If for any reason costs exceed the stated amount you will
be advised before your order is processed. For exports please enquire.
Please note: In order to
provide you with extraordinary good value the amount we charge for delivery
may in many
instances not be representative of the actual cost of carriage. (You wouldn't for
example expect to ship a pallet or a large shower cubicle across the UK for
just £11.99).The amount we charge often represents nothing more than a
token contribution by you towards our actual carriage costs.
While we are happy to
absorb additional cost above and beyond the stated delivery charge we draw
to your attention this fact with regards to potential transit costs for
returns, erroneous orders and failed deliveries. In such instances the full
cost of shipping will be charged or deducted from any refund.
Where delivery is offered as
'Free' or 'Included' this implies that we will pay for the cost of delivery
and that no additional payment will be charged to you. However, this applies
only to the first attempted delivery. In the event that delivery cannot be
completed and the carriers make a delivery charge for subsequent attempts
such cost will be passed on to you. 'Free' delivery does not imply free
return. Actual shipping cost will apply to all returns with the exception of
the return of damaged or faulty goods or the return of goods we have
delivered by our mistake.
Large items (such as Walk
in baths/Shower Enclosures etc): Please be aware, for reasons of
insurance carrier companies DO NOT offer, nor will they, deliver beyond a
convenient outside point within the boundary of the delivery property. Some
goods are delivered on a pallet. If you need help to move goods indoors or
to floors above ground level you must make your own arrangements.
Failure to observe this advice
may result in your goods having to be re-delivered which might incur
additional costs. Our charge to you for for
mainland UK delivery in general will be as follows: |
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Shower
Equipment and most small items Shower Mixers,
Electric Showers, Shower Pumps, Taps etc |
Delivery for
mainland UK
£11.99 inc VAT
(Delivery
to distant parts of the West Country, certain parts of Wales and
Scotland may incur additional costs. Please enquire when ordering.) |
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|
Wet Room
Products
Wet room shower floor formers, EASA
products, drainage gullies, Tilesafe, Undertile Heating etc |
Delivery for
mainland UK
£11.99 inc VAT
Wet Room
Shower Screens:
£11.99 inc VAT
(Delivery
to distant parts of the West Country, certain parts of Wales and
Scotland may incur additional costs. Please enquire when ordering.) |
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Shower
Cubicles
Self-contained
shower Pods |
Delivery for
mainland UK
Shower Pods and Enclosures* - £11.99
(*Except Novellini - £30)
(Delivery
to distant parts of the West Country, certain parts of Wales and
Scotland may incur additional costs. Please enquire when ordering.) |
|
Special Needs
Trays, Enclosures and Cubicles
Supreme Shower Enclosures
and Doors, Impress Cubicles, Swift Fit Cubicle Range, Snowdon
Cubicles, EASA Cubicles Low level Shower
trays |
Delivery for
mainland UK
£11.99 inc VAT |
|
Mobility Products
Mobility buggy and wheelchair
accessories. All weather clothing etc. |
Delivery for
mainland UK
Varies according to size of
goods
Please enquire |
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Shower Pumps and
Waste Pumps & Macerators
|
Delivery for
mainland UK
£11.99 inc VAT
(Delivery
to distant parts of the West Country, certain parts of Wales and
Scotland may incur additional costs. Please enquire when ordering.) |
|
Bathroom
Suites / Sanitary ware
WC's, Washbasins, Bidets etc |
Delivery for mainland UK
Varies according to size of
goods
Please enquire
(Delivery
to distant parts of the West Country, certain parts of Wales and
Scotland may incur costs. Please enquire when ordering.) |
|
Walk-in
Baths
Your attention is drawn to
our notes above about delivery. Assistance may be needed when these
goods are delivered. |
Delivery charges vary according to
product, geographical location and access. Please call. Arrangements
for Export and Shipping are available upon request. |
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For products not listed
above and for exports the cost of shipping may vary. Please contact our
offices for a quotation.
Please don't hesitate to check with us
before you decide |
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Exports
Subject to quotation |
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Delivery
charges on orders for multiple items may attract a discount |
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It is our genuine desire to bring you exciting low prices. To do this we
must keep overheads as low as possible. One of the most expensive overheads
is generated by the return of purchases made in error. We must rely on you
to be selective and careful when making a purchase to help us in our quest.
For this reason we implore you choose carefully. We are always at the end of
the phone to help or provide advise. We would rather spend much time helping
you choose to avoid the need for return. Help us to help you.
You should make every reasonable
effort to ensure the goods you order are suitable for your purpose.
If you are in any doubt you should seek any necessary advice before
committing yourself. If you are
unfamiliar with or unsure of the product's suitability or quality you
should endeavour to seek expert guidance and identify a location at which the product may be
examined prior to purchase. Returning goods on the grounds that they were
ordered in error is costly.
In the event that you wish to return goods
the following shall apply -
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Return of goods is subject to our
terms and conditions.
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Goods must not be returned without
authorisation from The Company. Only goods authorised for return shall
be considered for refund.
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The Company will not be held
responsible for the safety or care of goods returned without
authorisation.
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In all cases, the cost of return and
the safety of goods whilst in transit shall be the responsibility of
customer. You are advised to ensure goods
are suitably packaged and able to withstand the rigors of transit before you send
them. It is wise to insure any goods returned against damage or loss
whilst in transit.
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Goods must be returned complete
and in saleable condition. This includes original packaging. Under no
circumstances will goods returned in damaged condition or incomplete be accepted for return.
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Receipt of returned goods does
not in
itself imply a refund will be made.
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The Company reserve the right to
withhold a refund until returned goods are fully
examined and/or tested. This reservation extends to the general
condition of packaging.
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An administration charge (up to 25% of
the original invoice valve) will apply in all cases.
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If a return forms
part of an exchange for an alternative purchase from us the
administration charge may be reduced.
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Special order items
or goods that have been manufactured to order will not be
accepted for return unless our supplier is in turn prepared to accept
the return.
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Any charges made to us by our supplier
shall be deducted from any refund.
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Any costs incurred by us for
performance of the initial order will not be refundable.
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